• focus on communicative situations and challenges
• written from an active point of view
Success and satisfaction are increasingly determined by being competent in communication. This practical guide helps to achieve mastery over important situations and challenges. What is the aim of presenting arguments, holding discussions and talking with employees? How should we deal with conflicts? How should we deal with criticism? How do we successfully make small-talk, give a speech or make a presentation? Communicative competence is seen as an ability that contributes significantly to reducing stress, having more self-assurance and getting recognition.
Anyone who wants to be more relaxed in meetings, discussions, talks and presentations and develop relationships more intensively